Arigato Japan, the country’s number one food tour operator and culinary tourism expert is looking to hire a Kansai Regional Operations and Training Coordinator. The perfect candidate for this position will be an experienced travel expert and organizational professional with the ability to work with a dynamic, fast-paced team. The position will require you to work with and support our guides, Kansai trainers, and our management team in Tokyo. You will be responsible for training programs, vendor relations and guest satisfaction. You will report to the General Manager and CEO, support the HR Coordinator and work closely with other members of the Arigato Japan team. Kansai has grown over the last 3 years to become 50% of our business and we are ready to invest in someone in the Kansai region with passion for travel, Japanese food, and for sharing cultural insights with inbound travelers from all over the world.
You will be the bridge between our Kansai and Hiroshima team and the home office in Tokyo. You will help choose new team members and make sure our goals of life-long learning and improvement are instilled in everyone who works with us. You may also be called upon to assist with special projects, sales outreach, vendor support, events and company initiatives. Once you gain confidence and demonstrate skill in your role, there are many opportunities to grow within Arigato Japan. You will also be expected to contribute to the company’s marketing efforts. As our eyes and ears on the ground, we may also ask you to under-take research or carry out new projects to support the Kasai team as well as research for new products, tours and build new restaurant relationships. We are also keen to make use of any special skills or knowledge you bring. You will need to be a confident person but also a good listener and have empathy with your team. At times you will need to make some difficult decisions, and be prepared to take responsibility for those consequences, as you look after any problems that occur with guides, tours and systems.
Branch: Kansai branch Work location: Across Kansai area with some travel to Hiroshima and Tokyo required Full time: 1-year contract, to be extended by mutual agreement Reports to: General Manager and Co-Founders Start date: Feb. 1st 2020 or earlier
What will we provide for you? We provide support from our Tokyo offices, as well as comprehensive on-the-ground training. You will have a valuable database of knowledge and training materials upon which to build upon. We work as a team across all parts of the company. (Visa sponsorship may be available to the right candidate)
What are we looking for from you? We are looking for people to commit to a 1-year contract and welcome those who are looking for a longtime career. This not only ensures continuity of our tours and training systems, it also enables us to invest and ensure the best possible experience for our clients our guides and partners. We are looking for a self-starter who is comfortable working remotely, and is self motivated and organized. This will require working consecutive days and evenings, on weekends, national holidays and perhaps even Christmas and over the New Year period. You may also be called upon to assist and support your colleagues in last-minute and urgent situations. We also want you to be realistic about this role and come into it with your eyes open. It is a rewarding job, but a big commitment and hard work.
About Arigato Japan Who we are and what we do! We are Arigato Japan Food Tours and our goal is to help you make delicious memories of Japan during your travels to Tokyo, Osaka, Kyoto and Hiroshima! On our tours you’ll taste local and regional specialties like okonomiyaki, yakitori, sashimi, taiyaki, gyoza, nabe, yakisoba and so much more. We will show you places locals cherish for an off-the-beaten-path, foodie experience of daily life in Japan that you won’t soon forget.
Our story: Beginning January 20, 2016, Arigato Japan Food Tours started as a 1-woman show. Anne Kyle, the Founder of Arigato Japan Food Tours, performed the first 300 tours herself. Out of her passion for helping visitors to Japan blossomed a team of over 70 people completely aligned with a mission to provide a fun, entertaining, and delicious understanding of Japanese history, etiquette, manners, culture and of course, FOOD! Arigato Japan has been featured at the New York Times Travel Show, on the U.S. News & World Report, Travel Weekly, by British Airways, the popular TV show Travels with Darley, and most recently on CNN Travel as one of the top 7 most authentic experience companies in Japan. We are excited at the opportunity to work with you this year. With more than 1200 reviews on TripAdvisor and having served over 24,000 guests since Arigato Japan began, the momentum shows no sign of slowing down as we look to the future.
Work Culture You will be working for a vibrant organization with a great team with a passion for sharing the best of Japan, a strong sense of collective values and purpose. Our work culture is supportive, creative and dedicated and is at its best when we all try to lead by example; the more you put in, the more you and the team get out, and it will be important that you play your part. In everything we do at Arigato Japan Travel we aim to act in line with the company’s mission to create delicious memories for every guest and create authentic connections between our local experts and visitors to Japan.
If this looks like the new challenge you have been looking for, send your resume and cover letter by email to firstname.lastname@example.org
We will then send an application form.
**Note: Only those who are invited to complete the written application will be contacted.
We will then schedule video interviews.
Closing date for applications: 1/5/2020
Initial interviews to take place: from jan 5th to the 20th
The above information is a public job advertisement. This is neither an offer nor a contract.