In the latest installment of the Arigato Staff Series, we had the pleasure of sitting down with Karina, one of our most beloved and knowledgeable travel professionals. Join us as we delve into her fascinating personal narrative, tracing her remarkable path from her vibrant homeland of Kazakhstan all the way to the captivating shores of Japan. Her journey is not just a geographical one, but a testament to passion, dedication, and a deep appreciation for cultural exploration.
Can you introduce yourself, telling us about your background and what you do at Arigato Travel?
Hi! My name is Karina, and I’ve been living in Japan for the past 9 years. I originally came here as a student, and over time, I completely fell in love with the culture, language, and everyday life in Japan. I completed both my Bachelor’s and Master’s degrees at Japanese universities, studying in English-language programs while also working hard to become fluent in Japanese.
I joined Arigato Travel in April 2024 and currently work as a Travel Operations Specialist. My role involves helping guests have unforgettable experiences in Japan by carefully coordinating tours and working behind the scenes to make everything run smoothly. I’m passionate about sharing the beauty and uniqueness of Japan with travelers from around the world.
I speak four languages—English, Kazakh, Russian, and Japanese—which helps me connect with people from different backgrounds and provide more personalized service. It’s truly rewarding to be part of a team that brings joy, culture, and connection to every journey our guests take.
What brought you to Japan in the first place, and, reflecting back, what was it about Japanese culture that first intrigued you when you came to Japan?
To be honest, I wasn’t someone who grew up as a fan of Japanese pop culture, like anime or J-pop, which is often what initially draws people to Japan. For me, it was something deeper—I was fascinated by the country’s rich and complex history. That curiosity was the main reason I chose to come here to study.
Another important influence was my father. He worked closely with Japanese businessmen and was deeply impressed by their work ethic, discipline, and cultural values. His encouragement and support played a big role in my decision to pursue my education in Japan.
When I first arrived, I was focused primarily on academics, especially political history, which later became the core of my research. But over time, living here allowed me to experience the everyday aspects of Japanese life, and I gradually fell in love with the culture as well—the cleanliness, the deep sense of respect in human interactions, and the quiet beauty of traditions that are still very much alive today.
Now, through my work at Arigato Travel, I especially enjoy designing travel experiences for guests who are curious about Japan’s historical and cultural depth—just like I was when I first arrived. It’s incredibly fulfilling to help others connect with the stories, places, and heritage that make this country so special.
Karina presenting her diploma – Photo by Karina
Was there a certain moment or turning point for you when deciding to ultimately leave Kazakhstan to make Japan your new home?
That’s a difficult question to answer because, in many ways, life evolves gradually — and sometimes decisions are made in small steps rather than one big moment. But if I had to pinpoint a turning point, I would say it was during my Master’s degree here in Japan. It was around that time that I realized how deeply connected I had become to life here—not just through my studies, but through my daily routine, my community, and the friendships I had built over the years.
I started to notice that Japan no longer felt like a foreign country — it felt like home. Most of my close friends were here, and my personal growth had been shaped so much by my experiences in Japan. Even simple things like the way I approached work, communication, and day-to-day life had become aligned with Japanese culture.
So rather than making a conscious decision to “leave” Kazakhstan, I think I gradually grew into the idea that Japan was where I truly belonged. It felt natural to continue my journey here by building a professional life as well. And now, looking back, I feel grateful that I trusted that feeling and stayed
Having ventured into travel operations, how do you infuse your distinct perspective into crafting experiences for Arigato Travel’s guests?
As someone who moved to Japan from Kazakhstan and has spent nearly a decade building a life here, I bring both an outsider’s curiosity and an insider’s understanding to my role in travel operations. I know what it’s like to step into Japan for the first time—excited, maybe overwhelmed, and eager to truly understand what makes this country so unique. That personal experience shapes how I approach every itinerary and guest interaction.
At Arigato Travel, I focus on more than just logistics. I think about how each experience will feel from the guest’s point of view—what will move them, surprise them, and stay with them long after the trip ends. I especially enjoy working with guests who, like me, are curious about Japanese history and culture beyond the surface. My background in political history helps me add meaningful depth to tours that involve heritage sites, traditions, or historical storytelling.
I also bring my multilingual skills—Japanese, English, Russian, and Kazakh—which allow me to support diverse teams and guests smoothly. Whether I’m coordinating a customized VIP tour or helping craft a detailed itinerary, I always aim to deliver thoughtful, seamless experiences rooted in the real spirit of Japan.
Karina on a hike with friends and co-workers – Photo by Karina
Beyond designing incredible itineraries for our guests, could you tell us about a ‘day in the life of Karina’? How do you like to spend your free time, and do you have any hobbies or interests?
I’m very much a morning person, so I like to start my day early and prioritize my most important tasks in the first half of the day. I find that I’m most focused and productive before noon, so I try to complete anything that requires deep thinking or attention to detail before 12 PM. In the afternoon, I shift to tasks that are a bit lighter or more routine, allowing myself to work at a more relaxed pace.
Usually, I finish work around 3 or 4 PM, which gives me the rest of the day for personal time. Outside of work, I really enjoy cooking—it’s a creative and calming outlet for me. I also love filming and editing short videos when I have time, especially around food, lifestyle, or travel.
Health and wellness are also important parts of my life. I’m constantly learning about nutrition, supplements, and how to take better care of both my physical and mental well-being. I like to think of it as a hobby rooted in self-respect and curiosity.
Beyond that, I’m always open to new experiences. Whether it’s trying a new activity, exploring a new place, or learning something I’ve never thought about before, I find a lot of joy in discovery. I think that’s also why I’m so passionate about my work—creating travel experiences for others is, in a way, an extension of my own love for exploration and learning.
Being one of our travel experts here in Japan, what’s one of the coolest off-the-beaten-path locations you’ve explored and love to incorporate into itineraries?
Having lived in Kyushu for four years, I can confidently say it’s one of the most underrated regions in Japan—and one that I absolutely love to share with our guests. Many travelers tend to focus on Tokyo, Kyoto, and Osaka, but Kyushu offers a completely different side of Japan that’s rich in history, nature, and authentic local culture.
From the volcanic landscapes of Mount Aso to the relaxing hot springs of Beppu and the historic charm of Nagasaki, Kyushu has so much to offer. What I personally love is how diverse and less crowded it is—you can enjoy deep cultural experiences without the rush of major tourist spots. There are also hidden coastal towns, ancient shrines, and incredible regional cuisine that many guests would never expect.
I always get excited when I have the chance to include Kyushu in an itinerary, especially for travelers who are looking for something a bit more unique or immersive. It’s a region that truly deserves more attention, and I feel proud to help introduce it to people who may otherwise miss it.
Karina at a restaurant with friends and co-workers – Photo by Karina
If a friend were visiting Japan for the first time, what’s the one unforgettable dining spot you’d insist they try?
If a friend were visiting Japan for the first time, I’d definitely recommend a mix of unique and unforgettable dining spots that showcase different sides of Japanese food culture. For an elevated traditional experience, Tempura Ono is a must-try—delicate, perfectly fried tempura in a refined setting. For something more casual but equally satisfying, Shogun Burger offers one of the best Japanese wagyu burgers I’ve ever had. If they’re craving a hearty meal, Ikinari Steak House is a fun, fast-paced spot for quality steaks at a reasonable price. On the more relaxed and scenic side, I love recommending the BBQ Beach in Aqua City Odaiba, where you can enjoy grilled food with a seaside view. For matcha lovers, Kyoto-Uji Premium Matcha is a great place to explore authentic flavors—I’d personally rate it 8/10. Wakasazushi is perfect for fresh, local sushi in a down-to-earth setting. And for a cozy café with aesthetic dishes and great pancakes, Micasadeco & Cafe never disappoints.
Many tourists visit Japan seeking a more local experience, blending in a bit more with the locals. Do you have any recommendations for our guests on how to avoid the “obvious tourist” persona?
In Kyoto, instead of sticking only to the popular sights like Arashiyama and Fushimi Inari, I encourage travelers to explore lesser-known neighborhoods or nearby towns like Shiga. It’s just a short train ride away and offers stunning natural scenery, traditional villages, and historical spots with far fewer crowds.
Within the Kansai region, there’s so much more than just Kyoto, Osaka, and Nara. Places like Wakayama, Mie, and even Nagoya often get overlooked, but they offer incredible local experiences—from sacred pilgrimage routes and hidden temples to unique regional cuisine and coastal views that are absolutely breathtaking. These areas give travelers the chance to connect with the quieter, more authentic side of Japan.
And of course, I always recommend Kyushu, especially Miyazaki Prefecture. It’s a place that perfectly blends nature, spirituality, and local charm. Whether it’s visiting ancient shrines, exploring lush gorges and waterfalls, or enjoying local dishes, Miyazaki is a beautiful, off-the-beaten-path destination for those who want a more immersive and peaceful journey.
Of all the guests you’ve met, is there one whose story particularly resonated with you? Or a specific moment that reaffirmed your passion for this role?
It’s hard to choose just one guest, because honestly, every traveler I’ve worked with has left a unique impression on me. One of the things I love most about my role is getting to interact with people from all over the world, each bringing their own story, background, and reason for visiting Japan. Whether it’s a solo traveler on a personal journey, a couple celebrating an anniversary, or a family reconnecting during a once-in-a-lifetime trip, each guest reminds me of how powerful and meaningful travel can be.
What really reaffirms my passion for this role is seeing how guests react to the experiences we help create—when they tell me that something they saw, tasted, or learned in Japan truly moved them or changed their perspective. It’s in those moments—when a guest feels a real connection to the culture or a sense of awe at a place they’d never heard of before—that I feel incredibly fulfilled in what I do.
Karina at culinary experience – Photo by Karina
Lastly, can we get one travel tip you wish every guest knew before arriving in Japan?
One travel tip I wish every guest knew before arriving in Japan is to be polite and patient. Japan has a unique culture that deeply values respect, harmony, and consideration for others. As travelers, the way we behave not only affects the people we meet but also shapes how foreigners living in Japan are perceived overall.
Following local rules—whether it’s about public behavior, transportation etiquette, or even something as simple as lining up patiently—goes a long way in showing respect to the culture and the community. Taking the time to understand how Japanese people think and act can really enrich your experience and help you connect more meaningfully with the places you visit.
Being mindful and courteous helps create positive experiences for everyone and ensures that Japan remains a welcoming destination for future travelers.
It’s great hearing about your story, Karina! Your unique perspective and passion for Japan’s cultural and culinary wonders are truly invaluable. They are essential in transforming our guests’ travels into memorable experiences. Thank you for sharing!
Follow Karina on:
- Linkedin: https://www.linkedin.com/in/karina-kilibayeva/
- Instagram: https://www.instagram.com/karina__kilibaeva/
- Facebook: https://www.facebook.com/share/1BFEkNg9MC/?mibextid=wwXIfr
- TikTok: https://www.tiktok.com/@karinalifeinjapan?_t=ZS-8yc4qz6fxi5&_r=1
- Check her profile on our Team page: https://arigatotravel.com/about-us/our-team
Featured Photo Credit: Karina
Let Karina and our Tailored Travel team show you exactly what makes Japan so special with a perfectly curated itinerary just for you!
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